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SOFTNET
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1993-12-02
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12-1-93
Softnet has agreed to handle problems concerning the Zoom Fax-server
Faxmodem and software. They have extensively tested it, and assure us it
works well, and will have answers you need. If you think it may be
broken...
Try sending AT&F&W to the modem from terminal mode to set it back to
factory defaults.
If you are using the late version of software AND/OR if your
modem/fax/scanner has been working fine but now is not, AND you have not
changed/added any software/hardware to your system, then call Customer
service 617-423-1072 for RA # for repair. If the defect is within 30 days
of purchase, the dealer will usually exchange it.
All modems have a 7 year warranty. We can normally tell by the serial
# if the modem is still in warranty. So include the serial # (bracket of
internals, bottom of others).
>> OOW (out of warranty) repairs are $30 flat rate, including lighting
or other damaged ones.
For overseas, return shipping and other expenses are paid by the user.
As with any product, ALL REFUNDS are handled solely by the place of
purchase, and are subject to their terms at time of purchase.
If you Fax for an RA#, do so - ATT: David Fortin
Don Hinds - Zoom Tech
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